Achieving Quality For Our Customers

Course Duration: 3 Days | Earns 21 PDU credits

Technology Optional

Most often technology is not needed in order to improve failing quality. Learn techniques of creativity in process analysis to bring about increased quality without the overhead of technology.

Employee Pride In The Product

Employees have often shouldered the brunt of blame for failed quality as well as the consequences of failed quality.

Through productivity tools, creativity techniques, increased morale and improved communication, employees are equiped to take responsibility for assuring quality

"Everyone in the organization is responsible for a standard of zero defects." - Phillip Crosby

Overcoming The Expense Hurdle

Learn the relationship between quality and operating costs and how to leverage quality factors to boost sales and improve competitiveness.

Uncover The Know-How

The information and talent to increase quality is often sunken inside the people closest to the end product. This is frequently hidden due to low morale. You will be trained in effective and practical methods of increasing morale and ensuring employee contribution to the ultimiate goal of quality.

Maximize Time

Time is surely finite. Yet it is normally wasted. Through enhanced productivity as well as techniques for unlocking creativity, time available can be greatly unleashed for utilization in enhancing productivity.

Organizational Survival In The Market

Any organization that madates itself to survive through revenue is setting itself up for hard times and failure. Revenue is simply not possible without some measure of quality. No quality, no revenue. It's that simple.

Learn the techniques for staying in the customers favor by sucessfully uncovering their needs and fulfilling them repeatedly and thereby bring about lifetime sales instead of one-off transactions.

Course Outline

The Definition Of Quality
The Role Of Quality In Corporate Survival
Total Quality Management (TQM)

GAINING THE EDGE IN THE MARKETPLACE
Using Quality To Generate Sales
The Customer Life Cycle

CORPORATE BENEFITS THOUGH QUALITY
Strategies For Competition
Organizational Identity In The Marketplace
Exponential Sales

HUMAN RESOURCE INVOLVEMENT IN QUALITY
Role Of Quality In Productivity
Stimulating Creativity
Using Quality To Boost Morale
Improving Communication Through Quality

VENDOR PERFORMANCE
Methods Of Ensuring Vendor Consistency
Improving Communication With Vendors
Negotiation Tactics

OPERATIONAL DIVIDENDS THROUGH QUALITY
Relationship Between Quality And Operating Costs
Brand Recognition